Faira | Careers

Careers at Faira


Faira is a real estate technology startup revolutionizing how homes are bought and sold in the U.S. Our goal is to make home buying and selling simpler and more affordable. We are a team of optimistic, creative and resilient problem-solvers who love working on something that matters. Would you like to join us?


Apply at jobs@faira.com


Transaction Coordinator

Virtual and/or San Francisco Bay Area office in Campbell, CA


We are seeking a driven, self-guided transaction coordinator ready to address and fully manage all aspects of transactional needs, on an extremely timely basis. The transactions are time sensitive and require availability and rapid response both to internal customers (Faira Brokers) and external customers (Buyer, Sellers Brokerage transaction coordinators, etc.)

Faira represents both Buyers and Seller in primarily residential transactions, and interfaces with agents, brokers, and brokerage coordinators to ensure sales files are completed and audited.

The position requires working knowledge of real estate-related Windows platform and software, specifically DocuSign, Outlook, DropBox, plus comfort with the general suite of applications. If you are currently a transaction coordinator, that is the best experience!

Our work environment is very positive and collaborative, and we strive to provide the highest level of employee and customer satisfaction.

Operations lead duties may be up to 20% of this role and include: assisting managing brokers with MLS input, creating flyers from provided template, printing, shipping, occasional driving needed to help manage logistics, i.e. getting listing materials (key box, signs etc.) to client where standard shipping isn’t workable. In this portion of the role, assisting with digital filing, archiving, and reporting will round out the project role.

Experience level: at least 1 (one) full year in CA brokerage.

Please send your resume to jobs@faira.com for consideration.


Customer Care Representative

Seattle Area


At Faira.com, we’re optimistic, creative and resilient problem-solvers who love working on something that matters!

We’re seeking a highly motivated, tech-savvy candidate to help us innovate and redefine the real estate industry! As part of our Operations/Support Team, you will act as a liaison between Faira.com and our customers to respond to inquiries, assist with operational tasks (as needed) and create solutions to improve our customer experience. You will be tasked with resolving any emerging problems our clients might face with accuracy, efficiency and empathy.


RESPONSIBILITIES:

  • Manage incoming support calls and emails.
  • Identify and assess customer needs quickly.
  • Handle escalations by offering accurate, valid and complete solutions to customers.
  • Maintain record of customer support interactions, as well as customer accounts and files.
  • Work hand-in-hand with our Operations Team to support our customer’s needs.

QUALIFICATIONS:

  • High school diploma or equivalent required. Bachelor’s degree preferred.
  • Background in real estate and other related fields a huge plus! - Adaptive, flexible and open-minded.
  • Outstanding customer service background with exceptional verbal and written communication skills.
  • Capable of working in a fast-paced, multi-process environment.
  • Demonstrate due diligence and care with highly-sensitive documents.
  • Strong interpersonal communication skills with the ability to relate to customers, peers and leadership.
  • Ability to diagnose and solve problems with proven good judgement and proactive decision-making skills.
  • Fluency with CRMs and other software applications (MS Office, Dropbox, ZenDesk, Slack, DocuSign, etc.).

Job Type: Full-time


Apply at jobs@faira.com